We aim to resolve every issue quickly. If you are not satisfied with our service, please use this procedure.
1. Contact us
Call or WhatsApp +92 305 4096249 (24/7) or email [email protected]. Give your name, customer ID, address and a description of the issue. We will log your complaint and give you a reference.
2. Escalation
If your complaint is not resolved, ask for it to be escalated. It will be reviewed by senior engineering staff and then by management.
3. Regulator
If you remain unsatisfied after following this procedure, you may lodge a complaint with the Pakistan Telecommunication Authority through its official complaint channels at pta.gov.pk.