24/7 internet support, day or night.
Report a fault, ask a question or get help with your connection. Our team is available around the clock.
Report a fault
Call or WhatsApp +92 305 4096249 with your name, customer ID and address. Available 24/7.
Email support
For non-urgent requests, billing and documents: [email protected]
Test your speed
Connect by cable, close other apps, then run a test at speedtest.net and share the result.
Quick checks that often solve it
- Check the router or ONT lights. A red or blinking LOS light usually means a line fault; tell us when you call.
- Restart the router: switch off, wait 30 seconds, switch on, allow two minutes.
- Check the network cable and power adapter are firmly connected.
- If only Wi-Fi is slow, test with a cable to rule out Wi-Fi interference.
- Still not working? Contact us with your customer ID and the lights you see.
Escalation
If an issue isn't resolved to your satisfaction, it is escalated from our support desk to senior engineers and then to management. You can also lodge a formal complaint under our complaint handling procedure.
Support FAQs
My internet is slow. What should I check first?
Test with a cable directly to the router. If wired speed is fine, the issue is Wi-Fi coverage or interference. If wired speed is also low, contact us with your speed test result.
How do I pay my bill?
Contact us on WhatsApp or email for your invoice and payment details.
Can I upgrade my package?
Yes. Contact us and we will arrange an upgrade, usually without any new installation.
How do I move my connection to a new address?
Tell us the new address. We will check coverage there and schedule the move.